Return Policy
1. Return Policy
Customers have the right to request a product return within a maximum of 7 days from the date of order receipt.
If no results are observed within 7 days of use, a full refund will be issued according to the approved terms and conditions.
2. Replacement and Compensation
If the product arrives damaged or does not meet the required specifications, it will be replaced immediately at no additional cost.
In case of an order error or unjustified delivery delay, the customer can request compensation or free reshipping.
3. How to Submit a Return Request
To initiate the return process, please follow these steps:
• Contact our support team via social media, the order platform, or email within 7 days of receipt.
• Provide us with your order number and clear photos of the product with its packaging.
• Our customer service team will contact you to confirm the request and explain the shipping or compensation process.
4. Return Shipping Fees
If the error is not on our part, the customer bears the cost of return shipping or replacement.
5. Request Processing Time
Return requests will be reviewed and processed within 3 to 5 business days from the date of product receipt and verification.